Booking Terms & Conditions.
Please read the following terms and conditions carefully. Do not accept any booking unless you comprehend and agree
with the following terms and conditions. Marvel Travels - Corporate & Leisure is a fully owned proprietorship
company based in Mumbai, India. References to "us," "we," "our," “MTCL," and “Marvel Travels - Corporate & Leisure”
in these booking terms and conditions refer to Marvel Travels - Corporate & Leisure.
Passports & Visas
All travelers must have a valid passport for international travel, and many countries require at least six months of
validity from the date of return. Some countries also require a machine-readable passport. When assisting with an
international travel booking, we will assume that all travelers on the booking have a valid Indian passport. If this
is not the case, you must inform us. It is essential to ensure you have valid passports, visas, and re-entry permits
that meet the requirements of immigration and other government authorities. Any fines, penalties, payments, or
expenses incurred due to such documents not meeting the requirements of those authorities will be your sole
responsibility (except to the extent caused by fault on our part). For more information regarding visas, passports,
and other travel document requirements for your trip, please contact your Travel Manager.
Travel Insurance
We strongly recommend that you obtain appropriate travel insurance to cover your travel arrangements. Travel
insurance is also highly recommended. Your Travel Manager can provide you with general information about the travel
insurance options available to you. It is your responsibility to ensure you have adequate travel insurance for your
journey. To purchase travel insurance through us, please contact your Travel Manager.
Health
You must ensure that you are aware of any health requirements and recommended precautions relevant to your travel
and carry all necessary vaccination documentation. In some cases, failure to present required vaccination
documentation (e.g., proof of Yellow Fever vaccination or COVID vaccination) may deny you entry into a country. We
recommend consulting with your local doctor, travel medical center, or specialist vaccination clinic before
commencing your travel. For more information, please contact your Travel Manager.
Amendment and Cancellation Fees
Cancelled bookings may incur charges. These charges can be up to 100% of the cost of the booking depending on the
fare rules, regardless of whether travel has commenced. Fees and additional charges may also apply when a booking is
changed, and when tickets or documents are re-issued. Where we incur any liability for a supplier cancellation fee
or charge for any booking you cancel, you agree to indemnify us for the amount of that fee or charge. If you seek a
refund for a cancelled booking for which payment has been made to the supplier, we will not provide a refund until
we receive the funds from that supplier.
Taxes
Airline taxes are subject to change and are confirmed when your airline ticket is issued or re-issued. There may
also be a local tax charged at some airports.
Agency
We act solely as an agent. We sell various travel-related products as an agent on behalf of numerous transport,
accommodation, and other service providers, such as airlines, coach, rail, and cruise line operators, and as an
agent for all of our wholesalers. Our obligation to you is to (and you expressly authorize us to) make travel
bookings as an agent on your behalf and to arrange relevant contracts between you and travel service providers. We
have no responsibility for these services, nor do we make or give any warranty or representation regarding their
standard. All bookings are made on your behalf subject to the terms and conditions and limitations of liability
imposed by these service providers. We can provide you with copies of the relevant service provider terms and
conditions upon request. Your legal recourse for travel services is against the specific provider and, except to the
extent a problem is caused by fault on our part, not against us. Specifically, if for any reason (excluding fault on
our part), any travel service provider is unable to provide the services for which you have contracted, your remedy
lies with the provider and not with us.
Liability
To the extent permitted by law, we do not accept any liability in contract, tort, or otherwise, for any injury,
damage, loss (including consequential loss), delay, additional expense, or inconvenience caused directly or
indirectly by the acts, omissions, or default, whether negligent or otherwise, of third-party providers over whom we
have no direct control, force majeure, or any other event beyond our control or not preventable by reasonable
diligence on our part. Our liability will also be limited to the extent that any relevant international conventions
limit the amount of compensation that can be claimed for death, injury, or delay to passengers and loss, damage, and
delay to luggage. Under circumstances where our liability cannot be excluded and where liability may be lawfully
limited, such liability is limited to the remedies required of us under applicable consumer laws.
Special Requirements
Please liaise with your Travel Manager regarding any special requirements you may have for your travel arrangements,
such as special meals, wheelchair access, and seating requests.
Frequent Flyer
Please advise your Travel Manager of your loyalty program membership details (air, hotel, or car) for inclusion in
your booking. Please check your loyalty program for the specific terms of your membership. We cannot guarantee that
the supplier will credit you with points for your booking.
Travel Documents
Travel documents include (without limitation) airline tickets, hotel vouchers, tour vouchers, or any other document
(whether in electronic form or otherwise) used to confirm an arrangement with a service provider. Travel documents
may be subject to certain conditions and/or restrictions, including (without limitation) being non-refundable,
non-date-changeable, and subject to cancellation and/or amendment fees. Travel documents cannot be transferred to
another person for use. All airline tickets must be issued in the name of the passport/photo identity holder. An
incorrect name on a booking may result in an inability to use that booking and the booking being canceled. Please
review your travel documentation carefully and inform us immediately of any errors in names, dates, and timings. You
must ensure you have all your travel documents and e-tickets prior to travel. Please inform us if you believe you
have not received any required documentation.
Privacy Policy
We are committed to protecting your personal information and agree to handle your personal information in accordance
with our Privacy Policy. By providing personal information to us, you agree that our Privacy Policy will apply to
how we handle your personal information, and you consent to us collecting, using, and disclosing your personal
information as detailed in our Privacy Policy. In particular, you agree that in certain circumstances (such as where
you request us to book international travel for you), we are permitted to disclose your personal information to
overseas recipients. Such recipients may include the overseas travel service providers (e.g., airlines,
accommodation, or tour providers) with whom you make a booking. These travel service providers will, in most cases,
receive your personal information in the country in which they will provide the services to you or in which their
business is based. We may also disclose your personal information to our overseas related entities and to service
providers who perform services for us within and outside of India. Generally, we will only disclose your personal
information to these persons in connection with the facilitation of your travel booking and/or to enable the
performance of administrative and technical services by them on our behalf. Where we disclose your personal
information to any person (including all overseas recipients), you agree that we will not be required to ensure that
person’s compliance with Indian privacy laws or otherwise be accountable for how they handle your personal
information. When used above, “disclose” includes to transfer, share, send, or otherwise make available or
accessible to another person or entity.
Monies Not Held on Trust
All monies paid by you to us will be our property and will be a debt due and payable to the travel service provider
once the services to which the money relates have been provided. You agree and acknowledge that such monies will not
be held by us in trust for and on your behalf, and we may hold such monies in any account as we see fit, including
with our own and/or other customer monies.
Governing Law
If any dispute arises in relation to the agreement between you and us, the laws of India will apply. You irrevocably
and unconditionally submit to the exclusive jurisdiction of the courts of India and waive any right that you may
have to object to an action being brought in those courts.
Additional Information
Seating and Meal Preferences: Seating and meal preference requests are not guaranteed by airlines and may be changed
without notice. Your preferences are maintained via your membership details with the specific airline. Please ensure
your preferences are up to date to ensure reward points, seating, and meal requirements are current.
Airport Security and Carry-on Baggage on International Flights: To enhance your safety, strict regulations are in
place regarding the carrying of liquids, aerosols, and gels as hand luggage on all international flights into and
out of India. These rules are necessary to protect you from the threat of liquid explosives. Please check with your
Travel Manager or airline for further information.
Acknowledgement: I acknowledge that I am 18 years of age or older and that I understand and agree
with the above
terms and conditions.
